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The Wati alternative for automating WhatsApp with real AI.
Wati solves the WhatsApp inbox and broadcasts. Twinny goes further: a digital worker that handles WhatsApp, calls, email and web on one context and executes the process in your CRM or ERP.
Wati is a WhatsApp automation platform built on the WhatsApp Business Platform (official Meta API): a shared inbox for several agents, template broadcasts, no-code chatbot flows and integrations with Shopify, HubSpot or Zapier, on a monthly subscription plus Meta’s per-message cost. Twinny works on the same official API, but instead of flows it offers an AI agent that understands the request, looks up the customer’s context, decides and executes in your systems, and also handles WhatsApp calls, telephony, email and web from a single number. If you want to automate WhatsApp as the entry point of a complete process, not just manage messages, Twinny is the Wati alternative.
Twinny automates any business process by combining RPA + AI in a single platform, with a high ROI: typical payback in under 6 months.
COMPARISON
Twinny vs Wati, at a glance.
| Twinny | Wati | |
|---|---|---|
| Channels | ||
| WhatsApp (official Meta API) | ||
| Instagram and Messenger | Partial | |
| Telegram | — | |
| Native webchat | Partial | |
| SMS | — | |
| Email as a channel | — | |
| Voice and calls | — | |
| AI agent | ||
| Agent trained on your business | Limited | |
| Intent and emotion detection | Partial | |
| Lead qualification and scoring | Partial | |
| Escalation to human with context | Basic | |
| Reasons and adapts (not just flows) | — | |
| Voice and calls | ||
| AI calls (inbound and outbound) | — | |
| Switchboard and smart routing | — | |
| Automatic transcription and summary | — | |
| Intelligent email | ||
| Email classification and intent | — | |
| Attachment reading (PDF, Excel) | — | |
| CRM and processes | ||
| Built-in CRM and pipelines | Basic | |
| Executes in your systems (CRM, ERP, EHR, PMS) | — | |
| End-to-end processes | — | |
| Document processing (IDP) | — | |
| Marketing and campaigns | ||
| Campaigns and audiences with retargeting | Broadcasts | |
| Email marketing and WhatsApp broadcasts | WhatsApp only | |
| Analytics and governance | ||
| Analytics and per-campaign attribution | Partial | |
| Per-decision traceability and governance | — | |
| Compliance and support | ||
| GDPR and EU AI Act by default | Outside the EU | |
| Data in European cloud | — | |
| Multilingual support (Spanish & English) | Partial | |
| Commercial model | ||
| Per-process proposal based on impact and ROI (no per-agent or per-channel licences) | — | |
Indicative comparison based on public information (2026). See something outdated? Let us know.
WHY TWINNY
What changes with Twinny.
WhatsApp is the entry point, not the limit
One number for WhatsApp messages and calls, telephony, email and web. A conversation can start on WhatsApp and continue in an owned web experience with no per-message cost.
An agent that executes, not a flow that replies
The digital worker looks up the CRM, the ERP or the booking system, decides and executes: books, changes, checks status, opens the ticket. Wati needs a flow for every case.
European compliance by default
Data in European cloud, GDPR and EU AI Act included, per-decision traceability. No international transfers to justify.
FAQ
What teams ask before switching.
What is the best Wati alternative for automating WhatsApp?
It depends on what you want to automate. If you only need a shared inbox and broadcasts, Wati does the job. If you want an AI agent that understands, decides and executes the process in your systems, with voice, email and web on the same context and European compliance, Twinny is the alternative.
Does Twinny use the official WhatsApp API like Wati?
Yes. Twinny works on Meta’s WhatsApp Business Platform (Cloud API), with template management, conversation windows and service messaging. Never on unofficial WhatsApp Web automations, which put the number at risk.
Can I migrate my WhatsApp number from Wati to Twinny?
Yes. Meta allows a WhatsApp Business number to be migrated between providers while keeping the number and the verified profile. The Twinny team handles the migration and recreates your automations as an AI agent.
How does Meta’s per-message billing change the cost?
Since 1 October 2026 Meta charges every service message. Twinny reduces the number of messages by resolving in fewer turns, moving part of the experience to web and voice, and with no per-agent or per-channel licences: the proposal is based on the impact of the process.
And compared with ManyChat?
ManyChat is oriented to marketing flows on Instagram and WhatsApp; Wati, to support and sales on WhatsApp. Twinny covers both cases with an AI agent that executes in your systems. The full ManyChat comparison is at /en/comparisons/twinny-vs-manychat/.
IN SHORT
If you only want to manage WhatsApp messages with an inbox and broadcasts, Wati is an option. If you want to automate WhatsApp as part of a complete process, with an agent that reasons and executes, voice, email and web, and European compliance, Twinny is the alternative.